EXCEPT AS SET FORTH IN OUR CANCELLATION POLICY AND RETURN POLICY, ALL SALES ARE FINAL AND ABSOLUTELY NO REFUNDS ARE PROVIDED. FOR PARTS COVERED BY WARRANTY, SEE OUR LIMITED WARRANTY TERMS. FREIGHT COLLECT AND COD DELIVERIES WILL NOT BE ACCEPTED.
In order to cancel an order, you must contact us within 24 hours after the order is placed. If the order has been processed but not shipped then you will be charged a non-negotiable non-refundable cancellation fee of $50.00. If an order has been shipped, then the order may not be cancelled and is covered by our Return Policy.
If you choose to return your order once it has been shipped, then you must comply with the following terms:
You must contact us within 7 days of your receipt of the item to receive a Returned Materials Authorization (RMA) number. The RMA number must appear prominently on the outside of the packaging.
You will be responsible for the initial shipping freight charge, the return freight charge and also a 35% restocking fee to cover the time, labor and materials invested in preparing the shipment. If you decide to return a product that you purchased that had a promotion of free shipping, then the original shipping costs of that product will be charged to you and deducted from the returned fees.
All assembly and registration costs are non-refundable. Due to hygienic reasons, we do not accept returns of any helmets.
Returned products must be received in 100% new, re-sellable condition. A product is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. The product must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. A copy of your original invoice must be included in the return shipment.
Only after an inspection of the returned product, a refund check will be issued and mailed to you within 2-3 weeks of receipt. You must meet all the foregoing terms to qualify for a refund.